Returns & Exchanges
At Kuradashi, we strive to reduce food waste while ensuring your satisfaction; however, due to the perishable nature of our products, returns are generally limited to damaged or incorrect items. Please inspect your delivery immediately and contact us within 48 hours if there are any discrepancies with your order.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photographs of the damaged food item and the original shipping label to help us process your claim quickly.
Verification Process
Our quality assurance team will review your request within 2-3 business days to verify the eligibility for a refund or replacement.
Resolution
Once approved, a refund will be issued to your original payment method or a replacement shipment will be dispatched at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing